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Return Policy

LIVE PLANTS: ALL SALES FINAL
All sales are final due to the living nature of our products. We are not responsible for plant damage due to shipping and handling, including delays that may occur, once its shipped. Once your order is placed, you agree that shipping is at the risk of the buyer. However, if your plants arrive on time, but no reasonable chance of revival, please email us at hello@trplants.co with photos within 24 hours of receiving the plant(s) along with a detailed explanation of what the issue is, we will contact you for further direction. Please communicate any issues that you have with the product and we'll always do our best to help.
For any full refund or replacement of viable plants with issues, plant(s) must be shipped back to us within 3 days after our confirmation by Purolator Express or equivalent at customer's expense for further inspection.  We will gladly replace a same plant or plant of same value (if same plant is not available) with free express shipping at no cost, once we have received the plant and reported problem is confirmed.

RETURN POLICY FOR OTHER MERCHANDISE
If you are not entirely satisfied with your purchase,  we're here to help. 

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original unopened packaging. Your item needs to have the receipt or proof of purchase. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7-10 days, depending on your card issuer's policies. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

To request for a return, please email hello@trplants.co